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Our Mission, Vision and Commitment to You? Our Mission Our family, your family, ONE FAMILY. Committed to loving, giving and caring. United in making a difference. Our Vision To be innovators in a seamless and superior health delivery system in the communities we serve. Our Commitment to Caring At PruittHealth?, we recognize the inherent value of the individual. We are committed to providing the highest quality health care while fostering relationships grounded in respect, open communication and professionalism with our patients, residents, clients and communities. Our customers' loyalty speaks for itself as we exceed expectations at the highest level and develop enduring relationships. For our employee-partners, we commit to performance excellence through continuing professional development. We reward teamwork and empower those that advocate for and contribute to quality care and services. We subscribe to the tenets of the Quality First pledge. We commit to upholding a culture that continuously fosters caring, fairness and respect. PruittHealth History A Leader in Health Care For over 45 years, PruittHealth has ensured the peace and mind of its patients, residents, clients and their families through its commitment to quality health care. PruittHealth is a Southeast regional leader in long-term health care. Since its inception in 1969 as the Toccoa Nursing Center, the PruittHealth community of services has grown to encompass more than 90 post-acute, skilled nursing and assisted living locations, as well as an array of supplementary resources, including home health care, end-of-life care, rehabilitation, veteran care and consultative pharmaceutical services. PruittHealth also offers a variety of business-to-business services. At PruittHealth, we understand our customers' needs may change over time. To manage these changes, we have developed a network of health care services allowing patients to receive the care they need within the same family of providers. Using the knowledge and experience we've honed over four decades, we anticipate the needs of patients and have set in place best practices to ensure our patients receive the best quality care. Our staff provides the care, love and professionalism that have been part of PruittHealth since our beginning. PruittHealth serves communities in Georgia, North Carolina, South Carolina and Florida, and our commitment to caring continues to expand in both care offerings and geographic regions. No matter which PruittHealth service or location you choose, you can be assured that your loved one is a valued member of the PruittHealth family of care. ???PruittHealth Committed To Caring Hotline? PruittHealth communities and agencies are committed to caring for our patients, customers, and guests—with a focus on quality and individualized programs that best meet the unique needs of each of our clients. We are also committed to compliance with all applicable federal and state laws and regulations. PruittHealth has established policies and procedures designed to prevent fraud, waste, and abuse in our participation in government and commercial healthcare programs. To better deliver on our promise to care for you and your health and to ensure that we address all compliance concerns, we welcome your important feedback and invite you to call our toll-free 24-hour Committed to Caring Hotline at 800-222-0321 to share your compliments, questions, thoughts, or concerns. If you prefer, you may remain anonymous when calling the hotline. Your satisfaction is very important to us. Please let us know how we’re doing with regard to: Quality of patient/resident care Accuracy of billing and insurance claim filing Employee courtesy and professionalism Responsiveness from any previous concerns Protection of patient/resident rights, including privacy, security, and confidentiality Compliance with health program laws and regulations Any other comments or questions you would like to speak about We value your feedback and hope to hear from you soon.